Frequently asked questions
Click on the question to reveal the answer.
Wot is the contact phone number for Customer Support?
For a list of our contact details please click here.
Wot happens if I haven't received a confirmation email?
Despite our best efforts, sometimes confirmation emails don’t make it to your email inbox. This is generally due to junk or email filters associated with your email program or your ISP.
To help ensure they do arrive, make sure that your emails from wotflight.com are put on a "white list" – a list of trusted senders – within your email application or by your ISP. This means that when we send you an email it will automatically come into your inbox and not be sent to your Junk Mail folder. You can find out more about this at our technical support page.
To help ensure they do arrive, make sure that your emails from wotflight.com are put on a "white list" – a list of trusted senders – within your email application or by your ISP. This means that when we send you an email it will automatically come into your inbox and not be sent to your Junk Mail folder. You can find out more about this at our technical support page.
How do I know if my booking is confirmed?
As soon as we have processed your payment, you'll see your booking confirmation page. You can take note of these details or print the page for your records.
We will also send you a confirmation email. Confirmation emails should come through within one or two hours, but could take up to 12 hours to be delivered.
If you are unsure whether your booking went through, and you would like verification please call our customer service team on 1300 130 484 and ask them to check. Please do not make another booking until you have verified your initial booking (and don't use the back buttons in your browser).
We will also send you a confirmation email. Confirmation emails should come through within one or two hours, but could take up to 12 hours to be delivered.
If you are unsure whether your booking went through, and you would like verification please call our customer service team on 1300 130 484 and ask them to check. Please do not make another booking until you have verified your initial booking (and don't use the back buttons in your browser).
Wot do I take to the airport?
You don't need a ticket to travel. Your Wotflight confirmation email (and some valid photo ID) is all you need to check in.
ID can be a passport or valid Australian driver's licence. Children travelling with an adult don't need their own ID.
If you also received a confirmation direct from Jetstar or Virgin Blue, you can print those out and take them along to the airport too – though this is not necessary, they may contain extra features (such as barcodes) that could help you check in a little faster.
ID can be a passport or valid Australian driver's licence. Children travelling with an adult don't need their own ID.
If you also received a confirmation direct from Jetstar or Virgin Blue, you can print those out and take them along to the airport too – though this is not necessary, they may contain extra features (such as barcodes) that could help you check in a little faster.
I don’t have photo ID – how can I check in for my flight?
Please contact the airline to arrange an alternative form of identification that they will find acceptable. Note – if you don’t have photo ID, please DO NOT book a flight that departs from the International Terminal.
Wot age is an air passenger considered an infant/child?
Generally the following ages apply for children and infants:
- Child: 2-11 years for the full travel period.
- Infant: 0-23 months for the full travel period. Infants are not allocated a seat and must travel on an adult's lap
How far in advance can I book a flight?
You can book flights up to 332 days in advance.
Wot time should I check in?
Check in times vary depending on where you’re travelling. The average time you are required to arrive before a domestic flight is a minimum of 1 hour. The airlines are very strict with these check in times and they may refuse boarding to passengers who check in late, so it’s best to make sure you’re on time.
If you have a domestic flight that is leaving from the International terminal, you will need to check in 2 hours prior to departure. Qantas services with flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from and arrive at International Terminals. For further information please check your confirmation email or the airline website.
If you have a domestic flight that is leaving from the International terminal, you will need to check in 2 hours prior to departure. Qantas services with flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from and arrive at International Terminals. For further information please check your confirmation email or the airline website.
Which terminal am I flying from?
Please check your Wotflight confirmation email for details.
Note: All Qantas flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from the International Terminal.
Note: All Qantas flight numbers QF1-QF399 and Jetstar flight numbers JQ1-JQ399 depart from the International Terminal.
Can I prebook seats on my flights?
Some airlines will allow you to do this in advance, or at the time of check in, via their websites. To do this you’ll need the airline booking reference, which can be found on your Wotflight confirmation email.
Can I check in online for a Qantas domestic flight?
Yes. You can check in online for Qantas domestic (and Qantas link) flights between one and 24 hours before your flight departure time. You'll need a printer to print your boarding pass. Unaccompanied minors and some people travelling with special needs will need to check in at the airport.
If I check in online for a Qantas domestic flight, how do I get my boarding pass?
You'll need to print your boarding pass during your online check in process. This will have a unique barcode, which must be presented and scanned as you board your flight.
If I check in online for a Qantas domestic flight, where do I take my bags?
When you get to the airport, go to a Qantas bag drop counter to submit your bags for your flight. The bag drop counter opens three hours before flight departure and closes 30 minutes before departure. All bags must be clearly tagged. It’s a good idea to arrive at the airport no later than 45 minutes before departure to allow time to drop your bags and clear security.
If I check in online for a Qantas domestic flight and don't have baggage, where do I go at the airport?
If you don't have bags (baggage) to check in you can proceed straight to the departure gate. Be sure to be there at least 25 minutes prior to departure.
Can I use online check in if I'm travelling on a Qantas codeshare service operated by Jetstar?
No. You'll need to check in at the airport for these services
Do I need to reconfirm my flight reservation?
In most cases we will let you know if there is a time change to your flight, please note that airlines reserve the right to change a time or date at any time prior to departure, it is best you check with the airline to ensure that your flight is on time one day prior to departure. You can find a complete list of airline contact numbers at our Contact Us page.
Wot is my baggage allowance?
You can check out baggage allowances at our baggage allowance page.
Wot are the restrictions for carry-on (cabin) baggage?
Carry-on baggage restrictions are listed in detail on our baggage allowance page.
Wot is a child's baggage allowance?
A child usually has the same baggage allowance as an adult.
Wot is an infant’s baggage allowance?
Infants do not get a baggage allowance, but their accompanying adults will be allowed to check in a stroller or carrying basket, and to take infant food on board the aircraft. Some smaller regional carriers or services may have more strict guidelines, in this case, we recommend you contact them in advance of your flight for clarification.
Can I use my frequent flyer points to make a booking?
To make a reservation with your frequent flyer points/air miles you will need to contact your frequent flyer program directly.
Will I get Frequent Flyer points for my flights?
When you make a booking with us you’ll have the chance to enter your Frequent Flyer details, however you should check with the airline to confirm that the fare you have chosen allows you to earn frequent flyer points.
How do I change or cancel my Jetstar flight reservation?
Please call Jetstar directly on 131 538.
How do I change or cancel my Virgin Australia flight reservation?
Please call Virgin Australia directly - 13 67 89.
How do I change or cancel my Qantas domestic flight reservation?
Call our Customer Service Team on 1300 130 484 (Monday to Friday 9am - 5pm) and they'll help make the amendments. Fees apply.
After hours please call Qantas direct on 13 13 13.
After hours please call Qantas direct on 13 13 13.
Will I receive a paper ticket or an e-ticket?
We’ll send you a confirmation email that you can use as an e-ticket.
Wot is an electronic ticket (e-ticket)?
Electronic tickets are just that – they’re electronic information stored in the airline's computer rather than printed on paper. These tickets serve the same purpose as the old fashioned paper tickets, but save time and hassles associated with purchasing or exchanging a paper ticket.
Because your electronic ticket is held in the airlines computer, it is impossible for the information to be lost. More importantly, your electronic ticket cannot be stolen, so you don’t have to worry about the cost of a replacement ticket. You don’t have to wait for your ticket to be delivered to you and you just collect your boarding pass when you check in. As a bonus, e-tickets mean less paper, so our trees stay in the ground.
Remember, you must take personal photo identification with you when you travel.
Because your electronic ticket is held in the airlines computer, it is impossible for the information to be lost. More importantly, your electronic ticket cannot be stolen, so you don’t have to worry about the cost of a replacement ticket. You don’t have to wait for your ticket to be delivered to you and you just collect your boarding pass when you check in. As a bonus, e-tickets mean less paper, so our trees stay in the ground.
Remember, you must take personal photo identification with you when you travel.
How do I receive my electronic ticket?
When you arrive at the airline check-in desk you will be required to present the following in order to get your boarding pass:
- An official form of identification i.e. Australian photo driver's licence or passport.
- A print out of your confirmation page or confirmation email to show to the airline
I am having problems browsing your website due to my pop-up blocker and cookies. How do I get a solution to this?
When you visit our website, we issue a cookie that acts as an identifier and passport for your browser. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. To make a purchase or search for flights on our site, you will need to ensure you have cookies enabled.
You can find instructions on how to enable cookies at our technical support page.
You can find instructions on how to enable cookies at our technical support page.
I am having problems booking my flight online. Can I book it over the phone?
Yes, you can. There are two options:
- You can call our Customer Service Centre on 1300 130 484, but remember that prices will vary for flights booked over the phone and there will be an additional booking fee.
- If you are having trouble booking online and the flight is available, you can call our Customer Service Centre on 1300 130 484. They will talk you through the process and make the booking over the phone on your behalf.
Wot fees will Wotflight charge for making, changing or cancelling a booking?
All our booking fees and charges can be found on our booking fees page.
Wot is the Qantas credit card fee?
For bookings made within Australia, Qantas will charge an additional credit card fee of AUD$7.70 for domestic bookings. This is per passenger per booking and is included in the Taxes and Charges component. You'll see this prior to confirming your booking.
Are my payment details secure?
Yes, Wotflight is completely secure as we utilise SSL technology. More information can be found on our security page.
Wot credit cards do you accept?
Wotflight accepts Visa, MasterCard, American Express and Diners.
When will my credit card be charged?
Your card will be charged as soon as your flight details are confirmed.
Wot methods of payment do you accept?
All payments must be made with a credit card, in full, at the time of booking. This is the only form of payment we accept.
Is my privacy maintained?
We recognise the importance of client privacy and support best practice procedures in the way we handle your personal information.
By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy. More details can be found in our privacy policy.
If you have any further questions or concerns please contact us.By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy. More details can be found in our privacy policy.